Effective Date: February 13, 2023 | Revised Date: OCTOBER 7, 2024

Welcome to Volunteers of America (“VOA, “we”, “us”, “our”). VOA websites and mobile applications that link to this privacy policy (together, the “services”). We are committed to protecting the privacy of our visitors and users (“you”). This privacy policy outlines the types of personal information we collect, how it is used, and the measures we take to ensure your personal information is treated securely and in accordance with the law. 

Information We Collect

We may collect and process the following types of personal information about you:

• Identifiable Information: This includes information such as your name, address, email address, and phone number that you voluntarily provide by filling in forms on our site or by corresponding with us.
• Technical Information: This includes automatic information such as your IP address, browser type and version, time zone settings, and location, as well as other technology on the devices you use to access our website.
• Usage Information: This includes automatic information about how you use our website, products, and services.

Sensitive Personal Information. We generally do not collect or process personal information. When you make a donation, you may be required to provide financial or bank information prior to making the donation. Please note, we do not store financial or bank information; such information is processed and stored on our donation service platforms, Fundraise Up and Feathr.co. For more information please visit: https://fundraiseup.com/privacy/ and https://www.feathr.co/privacy-policy.

How We Use Your Information

We use your personal information for various purposes, such as:

• To provide and improve our website, products, and services.
• To personalize your experience on our site.
• To communicate with you, including responding to your inquiries and providing customer support.
• Payment processors, we may disclose certain personal information to financial institutions as necessary for donation processing.
• In the event of merger, sale, divestitures, or change of control, we reserve the right to transfer Personal Information to a buyer or other successor in interest that acquires rights to that information as a result of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of us or substantially all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about you is among the assets transferred.
• To comply with legal obligations.
• As otherwise disclosed at the time of collection.

Sharing Your Information

We do not sell your personal information. We may share your information with third parties in the following situations:

• To comply with legal obligations or to protect the rights and safety of our company, our users, or others.
• With your consent, referrals are made to providers who perform the services that you’re requesting information upon, or as otherwise disclosed at the time of collection.

TCPA Compliance
In compliance with the Telephone Consumer Protection Act (TCPA), we require express prior written consent from all users before sending marketing or informational text messages. We ensure that all communications are in accordance with federal laws, and users have the right to opt-out of these communications at any time by following the provided instructions.

Consumer Rights Under TCPA and Mobile Marketing
As part of our commitment to transparency and user rights, we inform all subscribers about the nature and frequency of our text messages. You will not receive more than five messages per month, and data or message rates may apply depending on your wireless provider. You can opt-out of receiving messages by replying ‘STOP’ or ‘UNSUSCRIBE’ to any message, or by contacting us directly. Your privacy and control over your personal data is important to us.

Opt-In Compliance

We require users to provide explicit consent before receiving any form of communication from us. By submitting your phone number, you agree to receive texts, email messages and notifications from us. You will also receive a confirmation message asking for a reply to confirm your subscription.

You must opt-in to receiving SMS messaging:

Opt-In Form, (https://www.dialmycalls.com/opt/1ot7)
Enter your E-Mail, First Name, Last Name, Phone Number and Select the Checkbox to agree to the terms of service and privacy policy to receive text messages at the number provided. Messages and data rates may apply.

Your mobile phone number will be used solely for the purpose of sending notifications and updates related to us. We do not share or sell your mobile information with third parties for marketing purposes. By opting in, you agree to receive periodic messages, which may include event reminders, news updates, or fundraising information. You can opt-out at any time.

Opt-Out Compliance

You can opt-out at any time by replying ‘STOP’ or ‘UNSUSCRIBE’ to opt-out of any message, or by contacting us directly at privacypolicy@voa.org.

Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

We use commercially reasonable technical, administrative, and physical security measures designed to protect personal information collected.

We cannot guarantee that any information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from unauthorized access or use (e.g., by hackers). You use the services, and send us information, at your own risk.

If you create an account on the services, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any activity, including disclosure of your personal information, that occurs using your account credentials, whether or not you authorized such activity. Please notify us of any unauthorized use of your password or account or any other breach of security.

Security and Data Encryption (HTTPS)
We take the protection of your personal information seriously. Our website uses secure HTTPS connections to encrypt all data transmission, ensuring that your information is safe while being transmitted to our servers. This includes the protection of your personal details, such as your name, phone number, and other sensitive information.

Children’s Privacy

We do not collect personal information from children under 13 without obtaining verifiable parental consent. We only collect the minimum amount of information necessary for the child, with parental consent, to be referred to services. We are fully committed to complying with the Children’s Online Privacy Protection Act (COPPA) and ensuring that the personal information of children under the age of 13 is handled with the utmost care and security. We are dedicated to maintaining transparency and accountability in all our practices.

We are vigilant in our adherence to COPPA regulations and regularly review our privacy practices to ensure they meet or exceed legal requirements. In the event of any changes to our privacy policies, we will promptly notify parents and update our practices accordingly.

Parents have the right to review the personal information we have collected from their children, request its deletion, and refuse to allow further collection or use of their child’s information by contacting us. Our contact details are below.

Third-Party Links

Our website may provide links to third-party websites or applications, including websites for event registration and social media. We do not control the privacy practices of third-party sites or applications, and they are not covered by this Privacy Policy. You should review the privacy policies or notices from other websites or applications that you access to understand their data and privacy practices.

Notice to Users in Colorado

Users in Colorado have certain rights under the Colorado Privacy Act (CPA). 

Right to Access Information/Correct Inaccurate Personal Data. You have the right to request access to Personal Data collected about you and information regarding the purposes for which VOA collects it and the third parties with which data has been shared. You also have the right to correct inaccurate or incomplete Personal Data. You may submit such a request as described below.

Right to Obtain a Copy of Personal Data. You have the right to request a copy of the Personal Data that you previously provided to VOA in a portable format no more than two (2) times per calendar year. 

Right to Deletion of Personal Data. You have the right to request in certain circumstances that we delete any Personal Data that we have collected directly from you or from a third party. You may submit such a request as described below. There may be circumstances under the law when VOA does not have to comply with your request or may comply in a more limited way than you anticipated. VOA will in all circumstances provide an explanation of our compliance decision in our response.

Right to Opt-Out. You have the right to opt out of processing personal data for the purposes of and as defined by the CPA: (A) Targeted Advertising based on your Personal Data obtained from your activities over time and across websites or applications; or (B) The Sale of Personal Data to third parties. VOA does not profile as defined by the CPA. 

Right to Appeal. If we decline to take action on any submitted request per the CPA, you may ask that we reconsider our response by sending an email referenced below from which you receive the decision. A reconsideration request will be timely if submitted within forty-five (45) days after we send you, our decision. You may contact the Colorado Attorney General if you have concerns about an appeal. To file a complaint with the Colorado Attorney General, please visit: https://coag.gov/file-complaint/.

Requests relating to CPA may be directed to us. Our contact details are below.

Notice to Non-US Users

If you are located outside the United States of America, be aware that your data will be transferred and stored in the United States, and US law may be deemed by your country of residence to have inadequate data protection standards. If you are outside the US, you consent to the general use of your personal information as provided in this Privacy Policy and to the transfer and storage of such information in the United States of America.

Assistance for People with Disabilities

If you need an alternative format of this Privacy Policy, please contact us. Our contact details are below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Effective Date at the top of the page.

Contact Us

If you have any questions about this Privacy Policy, or if you believe we have handled your personal information in a manner inconsistent with this policy, please contact us at:

Privacy Policy
Volunteers of America
1660 Duke St.Alexandria, VA 22314

Email: privacypolicy@voa.org